EU Withdrawal Button & Order Request Manager
Give customers a clear withdraw-from-contract function for EU consumer-law workflows and manage withdrawals, returns, cancellations, and problem reports from one organized back-office dashboard.
- EU withdrawal button
- Returns dashboard
- Guest requests
- Status workflow
Price
69.99€
Compatibility: PrestaShop 1.7, 8, 9
Part of
Features
EU withdrawal button
Add a clear customer-facing withdraw-from-contract entry point aligned with the right of withdrawal requirements introduced by Directive (EU) 2023/2673.
Four request flows
Handle withdrawals, standard returns, order cancellations, and problem reports from one configurable module.
Flexible entry points
Show request links from the customer account, order details, top navigation, footer, and order confirmation page.
Guest request support
Allow customers who checked out as guests to submit and track requests through a secure email link.
Back-office request dashboard
Review all requests with filters, statuses, history, customer messages, internal notes, and export tools.
Automatic notifications
Keep customers and admins updated with configurable email notifications for new requests and status changes.
Configurable eligibility rules
Set the withdrawal period, choose how it is calculated, exclude products or categories, and restrict requests by order status.
Live Demo
Back Office Demo
Admin panel preview
Front Office Demo
Customer-facing storefront
Frequently Asked Questions
Changelog
- • Initial release with EU withdrawal button, returns, cancellations, problem reports, guest requests, configurable statuses, messages, notifications, and eligibility rules.
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