FAQ Pro helps shoppers find reliable answers before uncertainty becomes a support request or an abandoned purchase. Create one multilingual knowledge base, organize it into clear topics, and reuse the right answers across your FAQ center, catalog pages, storefront blocks, and floating help widget.
Show the right answer at the point of doubt
Connect each FAQ directly to selected products or to the catalog properties that products share: categories, features, attributes, suppliers, and brands. Product pages automatically bring together the active FAQs that match their context, so guidance about delivery, compatibility, sizing, materials, or care can reach the right range without duplicating content product by product.
For product-specific questions, create, edit, attach, detach, activate, and reorder FAQs from the product edit page. You can also display assigned answers on product category pages and use related products on FAQ article pages to guide informed visitors back toward a purchase.
Give shoppers a faster route to help
Build a dedicated FAQ center with topic categories, individual answer pages, live search, accordion or link-based layouts, and AJAX “Load more” for longer collections. Visitors can browse logically or go straight to a relevant answer.
The optional floating help widget keeps support within the current page. Shoppers can search, browse topics, and read full answers without interrupting their journey. On product, category, brand, and supplier pages, the widget prioritizes FAQs related to what the visitor is viewing; elsewhere, it can suggest your latest, most helpful, or hand-picked questions.
Offer AI-assisted answers from your own FAQ knowledge
Enable an “Ask AI” tab when you want conversational support. The assistant is instructed to search your FAQ library before answering, use only the information it finds, admit when the answer is unavailable, and return links to related FAQ articles. Responses stream into the widget and are configured to follow the visitor’s language.
Use your own API key for OpenAI, Anthropic Claude, Google Gemini, Z.AI, or DeepSeek. Optional semantic indexing with OpenAI or Gemini improves matching by meaning, while voice input can transcribe spoken questions through OpenAI or Gemini. Connection testing, configurable message limits, custom instructions, token tracking, and reviewable conversation history help you control quality and third-party usage costs.
Turn useful answers into a search-friendly content asset
Give the FAQ main page, topic pages, and individual questions clean friendly URLs and editable search metadata. Canonical URLs, multilingual alternate links, breadcrumbs, and noindex handling for internal search pages support a tidy site structure.
Live SEO coaching adds a search-result preview, character guidance, content checks, and focus-keyword feedback while you edit. FAQPage JSON-LD can be added where FAQ collections appear, with duplicate markup prevented on the same page. The module can also add the FAQ main page, topic pages, and question pages to a sitemap generated by PrestaShop’s Google Sitemap module.
Adapt, measure, and move your knowledge base
Place reusable blocks of selected, category-based, newest, or older FAQs—as well as topic and search blocks—on the home page, columns, footer, or a custom position. A shortcode also lets you insert FAQ blocks into CMS content and product or category descriptions. Control layouts, sidebars, colors, mobile visibility, counts, and custom CSS to fit your theme.
Helpful/not helpful voting and optional comments show which answers solve the problem and which need work. Back-office filters, drag-and-drop ordering, multilingual and multistore assignments, plus selective JSON import/export with language and shop mapping make a growing FAQ library easier to maintain or transfer.
