Troubleshooting

Common Issues

API Key Errors

"Invalid API Key"

Cause: Your API key for the selected provider is incorrect or expired.

Solution:

1. Go to the provider's platform and verify your key
2. Create a new key if needed
3. Update the key in AI Content Studio Settings
4. Ensure no extra spaces when pasting

"Insufficient Quota"

Cause: Your account with the AI provider has no credits.

Solution:

1. Log in to your provider's platform (OpenAI, Anthropic, etc.)
2. Go to Billing
3. Add payment method and credits
4. Wait a few minutes for activation

Provider Not Working

Cause: API key not configured for the selected provider.

Solution:

1. Go to AI Content Studio > Settings
2. Enter a valid API key for the provider you want to use
3. Make sure the correct default provider is selected
4. Save settings

Generation Failures

"Generation Failed" Message

Possible causes:

1. Rate limiting: Too many requests too fast

   • Solution: Wait a minute and retry, or switch to a different provider

2. Content policy: Content triggered safety filters

   • Solution: Review source content for issues

3. Token limits: Content too long for the selected model

   • Solution: Use a model with higher context limits, or use shorter source content

Module Issues

Button Not Showing on Edit Pages

Cause: Display settings disabled.

Solution:

1. Go to AI Content Studio Settings
2. Enable display for Products/Categories/CMS
3. Clear PrestaShop cache
4. Refresh the edit page

Wrong Provider Being Used

Cause: Default provider setting doesn't match expectation.

Solution:

1. Check Settings > Default AI Provider
2. Or override the provider inside the wizard/generator for that session

Getting Help

If issues persist:

1. Check the Request Log (History tab) for detailed error messages
2. Check the changelog for known issues
3. Contact support via PrestaShop Addons
4. Include: PrestaShop version, PHP version, provider used, error messages, steps to reproduce