Get Module

Troubleshooting

Solutions for common issues with AI Content Studio.

Common Issues

API Key Errors

"Invalid API Key"

Cause: Your OpenAI API key is incorrect or expired.

Solution:

  1. Go to OpenAI platform and verify your key
  2. Create a new key if needed
  3. Update the key in AI Content Studio settings
  4. Ensure no extra spaces when pasting

"Insufficient Quota"

Cause: Your OpenAI account has no credits.

Solution:

  1. Log in to platform.openai.com
  2. Go to Billing
  3. Add payment method and credits
  4. Wait a few minutes for activation

Generation Failures

"Generation Failed" Message

Possible causes:

  1. Rate limiting: Too many requests too fast

    • Solution: Wait a minute and retry

  2. Content policy: Content triggered safety filters

    • Solution: Review source content for issues

  3. Token limits: Content too long

    • Solution: Use shorter source content

Module Issues

Button Not Showing on Edit Pages

Cause: Display settings disabled.

Solution:

  1. Go to AI Content Studio settings
  2. Enable display for Products/Categories/CMS
  3. Clear PrestaShop cache
  4. Refresh the edit page

Getting Help

If issues persist:

  1. Check the changelog for known issues
  2. Contact support via PrestaShop Addons
  3. Include: PrestaShop version, PHP version, error messages, steps to reproduce